Rakes Kumar

Why do you need Customer Service Software?

You might be asking this question many a time to your service team members and still remaining puzzled, looking for an answer which you may buy and move forward. Situation looks bizarre but it is the truth. While your team members may not be wholly respon... Read >

All Customers Really Want is a Simple and Quick Solution to Their Problem

We feel good when our customers are delighted. With several companies coming in with similar kind of products and service, it sometimes becomes difficult for them to mark a distinctive place. One surest way of making a niche is to offer excellent customer... Read >

Why Your Health & Fitness Equipments Require Service & Maintenance?

Because if you run a Fitness or Gyming center, you must know that your equipments are worth it; only if you don’t follow the “fix it only when it stops working” approach. The reason they associate with it is the cost factor. Seldom do they realize that ha... Read >

Today Competition Focus is not on Product Price and Features but More on After-Sales Services

We have now stepped ahead from what was once a ‘perfect competition’ to the times of cut-throat competition. So far, manufacturers have tasted success with focus on two prime factors - Product Quality and Product Price. But in recent times, both consumeri... Read >

How Well Are You Leveraging Technology for Collaborating with Your Distribution Partners

Today’s business environment is driven by the evolution of technology. Large enterprises are gaining real competitive advantage by leveraging technology to collaborate with their different business units. With the pervasive advent of ERPs and software app... Read >

5 Effective Ways of Minimizing Inventory Holding Time

Inventory management is one of the most crucial parts of successful business functioning. It has almost transformed into a competitive advantage. The concept of Inventory management is simple: it is all about knowing what is in the hand, where is it ly... Read >

Manifold Benefits of Improving the Quality of Customer Experience

Many customer service advocates preach that to survive the competition, companies must significantly improve the quality of customer experience. They regard customer service as a business tool that serves both the company as well as the customers. Serving... Read >

How to Deal with Revenue Losses Due to Moonlighting in the Service Industry?

Apart from multiple pilferages in after-sales service operations, one common yet unattended problem is of Moonlighting. Although moonlighting is not considered to be ethical in the industry, yet it is a prevalent practice among service engineers. While M... Read >

How Important is Secondary Sales Tracking for Over the Counter (OTC) Products?

For any business enterprise, the key to staying ahead of the competition lies in foresight and planning. Foresight and planning are the two crucial keys for any business enterprise to keep sailing. Particularly for companies dealing in Over-The-Counter (... Read >

Randomly Tweaking The Old Warranty Processes and Tools Causes Operational Mesh & Revenue Loss

Warranty Management is a right opportunity to maximize customer service experience. Most of the best-run companies believe in automating warranty but often tend to take wrong steps towards such process automation. They bank upon making changes in their ex... Read >

Gain a Winning Advantage by Creating a Strong and Integrated Sales Distribution Network

Managing sales processes of goods across different channels is a critical & core activity. The present day multi-channel sales & marketing impacts the sales structure, people and processes. Furthermore, the foray into vast geographical markets has more re... Read >

Revenue Leakage and Diminishing Brand Value from Poor Customer Service Management

Nearly all industries in today’s hyper competitive global marketplace require superior after-sales support and service. Offering quality products, good market reach and competitive pricing have long been accepted as “must-haves" for a successful brand. Su... Read >

Sales Sells the First One, Service Sells the Rest

No business is just a buy-and-sell business in today’s competition driven world. Customer service and superior after-sales have emerged as the two critical success-oriented techniques and the core drivers of competitive advantage. Excellent after sales... Read >

Secondary And Tertiary Sales Data Are Goldmines For Manufacturers

For any business enterprise, the key to success lies in foresight and taking informed decisions at the right time. This becomes possible with the accurate sales data at all distribution levels including Primary, Secondary and Tertiary. Most of the compa... Read >

7 Strategic Things to Consider Before you Choose After-Sales Service Management CRM Solution

In today’s age of consumerism, Warranty/Service/Repair Management has become more challenging and critically important than ever. Where the marketplace is flooded with bouquet of equally good products, under-performance of after-sales service operations c... Read >